Apart from doing traditional business like collecting the deposits from the public and lending the money to individuals or organizations, banks now a days provide services to the all types of customers like individual account holder and company accounts and also to the non customers. The range of services offered differs from bank to bank depending mainly on the type and size of the bank.
Information Technology enables new product development, better market infrastructure, implementation of right techniques for control of risks and helps banks to extend their markets geographically. Internet has emerged as an important medium for delivery of banking products and services.
E banking was introduced in UK and USA in 1920s. It is the process of performing banking activities through the internet. The e bank offers following services to the customers:
With increase in usage of mobile phones and cellular services, several banks have introduced mobile banking which allows customers to perform banking transactions using their mobile phones through Internet. Mobile banking is very helpful to people who travel frequently and enables them to keep track of their banking transaction.
ATM (Automated Teller Machine):
It provides the customers with facility of withdrawing the money 24 hours a day, 7days a week through their Debit cards.
Information technology is the major advent in the field of technology which is used for access, process, storage and dissemination of information electronically. So banks in their operations are using this technology efficiently and providing a wide range of services to their customers.